The agreement that governs every engagement between DPX Agency and our clients. Last updated: January 2025.
By engaging DPX Agency for any service — whether through formal proposal, verbal agreement, or payment — you ("the Client") agree to these Terms of Scale in their entirety. These terms constitute the full legal agreement between DPX Agency (RC 3048318) and the Client for all services rendered.
Services are defined in the project proposal or quotation issued by DPX Agency prior to commencement. Any additions, expansions, or modifications to the agreed scope requested after work has commenced constitute a scope change and will be subject to additional fees and timeline adjustments.
DPX Agency reserves the right to decline any project or scope expansion that conflicts with our ethical standards, technical capabilities, or scheduling constraints.
All engagements require a minimum 50% deposit before work commences. The balance is due upon project completion and before final deliverables are released. For retainer-based services, monthly fees are due on or before the 1st of each service month.
Invoices unpaid beyond 14 days may attract a 2% monthly late fee. DPX Agency reserves the right to suspend active work on overdue accounts without liability for project delays that result.
Each project includes a defined number of revision rounds as specified in the proposal. Revisions beyond the agreed rounds will be billed at our standard hourly rate. Feedback must be consolidated and submitted in writing; DPX Agency is not liable for delays caused by scattered or delayed client feedback.
Upon receipt of full payment, the Client receives full ownership of all bespoke deliverables created for their project. DPX Agency retains the right to use completed work in our portfolio, case studies, and marketing materials unless the Client requests confidentiality in writing prior to project commencement.
Third-party assets incorporated into deliverables (fonts, stock imagery, plugins) remain subject to their respective licences. Clients are responsible for ensuring their provided content does not infringe on third-party intellectual property rights.
Both parties agree to treat all non-public business information exchanged during the engagement as confidential. DPX Agency will not disclose Client business data, strategies, or financials to any third party without written consent.
DPX Agency warrants that all deliverables will be crafted with professional care and will function as specified at the time of delivery. We do not warrant uninterrupted performance of third-party platforms, hosting environments, or algorithms beyond our direct control.
DPX Agency's total liability in any dispute shall not exceed the total fees paid by the Client for the specific project in question. We are not liable for indirect, consequential, or lost-revenue damages.
Either party may terminate an engagement with 14 days written notice. In the event of Client-initiated termination, the deposit is non-refundable. Any work completed up to the termination date will be invoiced at the proportionate project rate.
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall first be attempted through good-faith mediation; unresolved matters shall be subject to Nigerian jurisdiction.